At Avyukta Fashions, we carefully inspect and pack our sarees before dispatch. We want you to receive your order safely and in good condition.
1. Return / Exchange Eligibility
Return or exchange is available only if you receive a defective product or if there is a genuine issue with the product received.
Any return or exchange request must be raised within 24 hours of delivery.
After 24 hours from delivery, return or exchange requests may not be accepted.
2. Check the Parcel Before Accepting Delivery
Please carefully inspect the parcel at the time of delivery.
If the parcel appears to be:
- Tampered with
- Damaged
- Opened or improperly sealed
- Unusually light or heavy
- Abnormal in size or appearance
- Clearly not consistent with a saree parcel
Please do not accept the parcel.
If possible, take photographs or a video of the parcel and contact us immediately through WhatsApp.
Once a visibly damaged or tampered parcel has been accepted, it may become difficult to process a claim with the courier.
3. Defective Product
If you receive a defective saree, please contact us within 24 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Clear photographs showing the defect
- Unboxing video, if available
- Any other information requested by our team
Our team will review the complaint and determine whether the product qualifies for a return or exchange.
4. Colour and Quality
Strictly no return or exchange will be accepted because of personal preference.
This includes:
- Not liking the colour
- Not liking the design
- Not liking the quality
- Difference in colour appearance due to lighting, photography, or screen settings
- Change of mind after receiving the product
Slight variations in colour, texture, weave, and appearance may occur due to photography, lighting, screen settings, and the nature of cotton textiles. Such variations will not normally be considered defects.
5. Return Shipping Charges
Depending on the circumstances of the return or exchange, return shipping charges may have to be paid by the customer.
Our team will inform you about the applicable return procedure and shipping charges after reviewing your complaint.
6. Exchange
If the product is confirmed to be defective and qualifies for an exchange, we will guide you through the exchange process.
Exchange is subject to product availability. If the same product is unavailable, we will discuss the available options with you.
7. Refund
Where a refund is applicable, it will be processed after the returned product has been received and inspected by Avyukta Fashions.
The refund method and processing time may depend on the original payment method and applicable payment processing procedures.
8. Important Notice
Please do not send any product back without contacting us first and receiving instructions from our team.
For return or exchange assistance, please contact us through WhatsApp using the contact details provided on our website.
Avyukta Fashions reserves the right to review each return or exchange request based on the condition of the product and the circumstances of the complaint.